Last Updated: 28 August 2026
This Privacy Policy describes how Ray Locksmith ("we," "us," or "our") collects, uses, and protects the personal information you provide when you use our services or visit our website, www.raylocksmith.com (if applicable). Ray Locksmith is committed to ensuring that your privacy is protected.
Information We Collect
We collect various types of information to provide and improve our locksmith services to you.
Personal Information You Provide Voluntarily
When you contact Ray Locksmith for services, through our website forms, via phone, or email, you may provide us with personal information, including: * Contact Information: Your name, email address, phone number. * Service Location Information: Your physical address where the locksmith service is required, which is essential for our technicians to reach you. * Service Details: Information related to your locksmith needs (e.g., type of lock, vehicle make/model for automotive locksmith services, details about the security issue). * Payment Information: When you make a payment for our services, we collect payment details. Please note that sensitive payment information, such as full credit card numbers, is typically processed directly by secure third-party payment processors (e.g., Stripe, Square) and is not stored on Ray Locksmith's servers. We only receive confirmation of payment. * Communication Records: Records of your correspondence with us, including emails and phone call notes, to help us manage your service requests and inquiries.Information Collected Automatically
When you visit our website, we may automatically collect certain non-personal information about your device and browsing activity: * Device and Usage Information: Your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This helps us understand how users interact with our website and improve its functionality. * Cookies and Tracking Technologies: As described in the "Cookies and Tracking Technologies" section below.How We Use Your Information
Ray Locksmith uses the information we collect for the following purposes: * To Provide Locksmith Services: To schedule and dispatch technicians, complete your service requests, and fulfill our contractual obligations to you. * To Communicate with You: To confirm appointments, provide updates on service status, respond to your inquiries, and offer customer support. * To Process Payments: To bill for services rendered and process transactions securely. * To Improve Our Services: To analyze usage patterns, troubleshoot problems, and enhance our service offerings and website experience. * For Internal Operations: For record-keeping, administrative purposes, and to manage our business effectively. * Marketing (with your consent): If you opt-in, we may send you occasional emails about new services, special offers, or other information related to Ray Locksmith that we think you may find interesting. * To Comply with Legal Obligations: To meet legal, regulatory, or tax requirements.
How We Share Your Information
Ray Locksmith takes your privacy seriously and does not sell your personal information to third parties. We may share your information in the following limited circumstances: * Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business and providing services to you (e.g., payment processors, website hosting, analytics providers like Google Analytics, dispatching software). These third parties are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them. * Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order, subpoena, or government request). * Business Transfers: In the event of a merger, acquisition, reorganization, or sale of all or a portion of Ray Locksmith's assets, your personal information may be transferred as part of that transaction. * With Your Consent: We may share your information for any other purpose with your explicit consent.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience. * What are Cookies? Cookies are small text files placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently and to provide information to the website owners. * How Ray Locksmith Uses Cookies: * Essential Cookies: These are strictly necessary for the operation of our website and to provide basic functionalities, such as remembering your preferences. * Analytical/Performance Cookies: We use services like Google Analytics to collect information about how visitors use our website, such as which pages are most popular, the time spent on pages, and the number of visitors. This helps us understand website traffic and improve our website's performance and content. * Functionality Cookies: These allow our website to remember choices you make (such as your preferred language) and provide more personalized features. * Your Choices: Most web browsers allow you to control cookies through their settings. You can typically set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.
Data Security
Ray Locksmith is committed to protecting your personal information. We implement reasonable technical, administrative, and physical safeguards designed to protect against unauthorized access, use, alteration, and disclosure of your personal information. These measures include: * Secure servers and network infrastructure. * Access controls to limit who can access personal information. * Encryption of data where appropriate (e.g., SSL/TLS for website communication). * Regular staff training on data protection practices.
However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. * Service Records: Information related to locksmith services will be retained for a period necessary to manage any follow-up service, warranty claims, and for our internal record-keeping. * Financial Records: Transaction data may be retained for a longer period as required by tax and accounting laws. * Marketing Preferences: If you have opted in for marketing communications, we will retain your contact information until you unsubscribe or opt out. * Website Usage Data: Non-personal data collected via analytics may be retained indefinitely for trend analysis and website improvement.
Your Privacy Rights (US State Laws)
Depending on your state of residence in the United States, you may have specific rights regarding your personal information. While privacy laws vary by state (e.g., California Consumer Privacy Act (CCPA) for California residents, and similar laws in Virginia, Colorado, Utah, and Connecticut), common rights often include: * Right to Know: The right to request information about the categories and specific pieces of personal information we have collected about you, the sources from which it was collected, the purposes for collecting it, and the categories of third parties with whom we share it. * Right to Access: The right to request a copy of the personal information that Ray Locksmith holds about you. * Right to Delete: The right to request the deletion of your personal information, subject to certain exceptions (e.g., to complete a transaction, detect security incidents, comply with legal obligations). * Right to Correct/Rectify: The right to request the correction of inaccurate personal information we hold about you. * Right to Opt-Out: The right to opt-out of the "sale" or "sharing" of your personal information. Ray Locksmith does not sell your personal information. * Right to Non-Discrimination: You have the right not to be discriminated against for exercising any of your privacy rights.
To exercise any of these rights, please contact us using the "Contact Us" details provided below. We may need to verify your identity before processing your request.
Third-Party Websites
Our website may contain links to other websites that are not operated by Ray Locksmith. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party websites you visit.
Children's Privacy
Our services are not directed to individuals under the age of 13. Ray Locksmith does not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without verifiable parental consent, we will take steps to remove that information from our servers.
Changes to This Privacy Policy
Ray Locksmith may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Ray Locksmith Email: support@raylocksmith.com Address: 207 Livingston St, Northvale, NJ 07647, USA
